Hi, very new to Gitpod. It looks promising but I’m experiencing a glitch.
I lost my internet connection while on a zoom call and when I returned to gitpod I received a message saying something like, “Sorry, we could not save your workspace. Please contact technical support if you need it.”
I should be able to reconstruct my work before getting support on this community forum but can you tell me what happened? I looked in the documentation for an autosave feature but it’s not clear if it is on by default or if it’s even an option anymore because it’s now built in.
A few more questions:
- What does the share option do on the workspaces dashboard? EDIT: while waiting for my db to import, I read the docs on this feature. However, shouldn’t the indicator that a workspace is shared by prominently on the dashboard and not tucked away in a hidden contextual menu?
- Is this the method to communicate with tech support for urgent matters? There is a form on the contact us page but if I did want that workspace back how do I do that without waiting until Monday morning? Do I paste the workspace ID here? Is that safe?
- Is there a page describing how to get technical support for people on paid plans?
EDIT: It happened again:
Edit: I performed another test this morning (morning, June 7/2021). After uploading the database, I closed the workspace purposefully before a disconnect occured (out of my control) and a subsequent time out because I was on a zoom call.
Same message about the backup failing and once again I lost the workspace. The database I had just imported is 9GB (it takes over an hour). It seems possible that the backup is failing due to the size of the database and the disconnect issue isn’t really the problem.
Any insight would be appreciated. The workspace is chocolate-bear-9qb2tq1z.